Q: Are these LED or glass neon signs? What's the difference between LED and traditional glass neon signs?

We exclusively produce custom LED neon signs. LED neon signs utilize energy-efficient LEDs encased in flexible silicone, making them durable and safer than traditional glass neon signs, which are made from fragile glass tubes filled with neon or argon gas. LED signs are brighter, cost-effective to operate, and offer greater durability and color variety. They are easier to install and maintain, providing a more versatile and environmentally friendly option for modern lighting needs.

Question 1

Why buy LED neon lights from Neonific?

Accepted Answer

At Neonific, we combine cutting-edge technology with design expertise to deliver premium LED neon signs that are built to impress. Here’s why thousands of customers choose Neonific:Custom-Made Designs: From logos to names and quotes, we craft each sign to your exact specifications with a wide range of fonts, colours, and sizes.Certified Quality: All our signs are CE certified, ensuring safe, reliable, and regulation-compliant lighting.Fast Turnaround: Get your sign delivered in as little as 7–15 business days from order confirmation.2-Year Warranty: Enjoy peace of mind with a robust warranty covering all electrical components.Customer-First Support: From design previews to after-sales service, we’re here to help every step of the way.Energy-Efficient & Durable: LED neon uses up to 80% less energy than traditional glass neon and lasts over 50,000 hours.Whether you need signage for business, weddings, events, or home décor, Neonific offers a seamless blend of quality, style, and service.

Question 2

What's the story behind Neonific?

Accepted Answer

Established in 2018, Neonific was one of the first companies worldwide to specialize in the creation of custom LED neon signs. Since then, we have served over 7,000 customers including the likes of Nike, RedBull, Lululemon and Yves Saint-Laurent.

Question 3

Are your LED neon signs certified?

Accepted Answer

Yes. All of our LED neon signs are tested and certified to meet European electrical safety standards (CE and RoHS). This means they comply with strict EU regulations for low-voltage electrical equipment and environmentally safe materials.Our products are independently tested by recognised laboratories to ensure they are safe for both commercial and residential use. By purchasing certified signs, you reduce liability risks and ensure your signage meets the legal requirements for installation across Europe.

Question 4

Do your signs work outdoors?

Accepted Answer

Yes! Upon request, we can weatherproof our single-color or multi-color LED neon signs at extra charges so that they can be used in outdoor environments. Please note that however outdoor signs won't be equipped with dimmer nor remote control as those accessories can't be waterproofed. Our outdoor LED neon signs enjoy a 1-year warranty period.

Question 5

Are these LED or glass neon signs? What's the difference between LED and traditional glass neon signs?

Accepted Answer

We exclusively produce custo﻿m LED neon signs. LED neon signs utilize energy-efficient LEDs encased in flexible silicone, making them durable and safer than traditional glass neon signs, which are made from fragile glass tubes filled with neon or argon gas. LED signs are brighter, cost-effective to operate, and offer greater durability and color variety. They are easier to install and maintain, providing a more versatile and environmentally friendly option for modern lighting needs.

Question 6

What are the available backboard options?

Accepted Answer

Neonific offers custom neon signs with standard backboard options at no extra charge: contoured ("cut-to-shape") ideal for cursive fonts, and rectangular for block fonts. Additionally, we provide a variety of backboard styles including stands and boxes, available in multiple colors and finishes such as mirrored or glitter. For a minimalistic approach, we also offer a hollow-out ("cut-to-letter") option for the least visible backing. For any special requests outside our regular offerings, please contact us to discuss availability. Our signs combine practical functionality with personalized style to enhance any setting.

Question 7

How much does a Neonific's custom LED neon sign cost?

Accepted Answer

The cost of Neonific's custom LED neon signs varies depending on size, design complexity, and customization options. Prices generally start at around $200 for basic models. For an accurate quote tailored to your specific design requirements, please submit your request for quote.

Question 8

How large can my custom LED neon sign be?

Accepted Answer

Our LED Neon comes in thicknesses of 6/8/9/10mm, with minimum letter heights of roughly 3-4 inches (7.6-10.2 cm) for standard fonts and 4-5 inches (10.2-12.7 cm) for cursive styles. For custom signs larger than 7 feet 8 inches by 3 feet 11 inches (2.34 m x 1.19 m), they will be produced on two or more backboards. This ensures safer shipping and helps us offer the best price, all while allowing for straightforward assembly. Contact us at support@neonific.eu for 1-on-1 support.

Question 9

Do you provide design services?

Accepted Answer

At Neonific, we offer free design services to all our customers. If you're looking for something unique, feel free to send us your own design and we'll work with you to bring it to life.

Question 10

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 11

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 12

How long will it take to receive my order?

Accepted Answer

Our express shipping partners, including FedEx, UPS, and DHL, deliver our products globally. We deliver our products typically within 8 to 12 business days upon order confirmation. Please note that while we strive to meet these delivery times, we cannot guarantee specific delivery dates due to potential unforeseen delays beyond our control.

Question 13

Do you ship internationally?

Accepted Answer

Yes, we ship our products all over the globe. Duties & Brokerage: Depending on your location, brokerage and duty charges may apply. We almost always pay these fees for our customers, however in some circumstances, you might end up with the unexpected bill. If this is the case, simply send us a photo proof of the duties amount at support@neonifc.eu with your order number and we will refund you the amount charged immediately. Here are the full details of our Shipping Policy.

Question 14

How long does it take to get my custom LED neon sign?

Accepted Answer

The current lead time for orders is approximately 8 to 12 business days. After your order is confirmed, it takes 1 to 4 days to hand assemble the sign. Once completed, delivery takes an additional 3 to 8 business days. Please note, while we strive to deliver as quickly as possible, supply chain disruptions may occasionally extend these times. We cannot guarantee specific delivery dates due to factors beyond our control.

Question 15

How long will it take to receive my order?

Accepted Answer

Typically, it takes about 7 to 15 business days to receive your order, depending on the design complexity and the quantity. We do our best to expedite the production and delivery for you.

Question 16

My sign is broken or I'm not happy with the design of my sign

Accepted Answer

At Neonific, we strive to ensure that every customer is completely satisfied with their purchase. Here’s what you can do if your sign is broken or if the design isn’t what you expected: Report the Issue: Please contact our customer support team as soon as possible. You can reach us via email at support@neonific.eu or through our customer service hotline. When you contact us, please provide your order number, a description of the issue, and any relevant photos that can help us understand the problem. Broken Sign: If your sign arrived damaged or stopped working, we will prioritize a repair or replacement. Our products come with a warranty that covers damage and functionality issues, so rest assured that we will resolve this quickly and efficiently.Design Discrepancy: If the design of the sign does not match what you approved or expected, please let us know. We will review your original order specifications and design proofs. If there is a discrepancy between your order and the final product, we will rectify it by either modifying the current sign or creating a new one at no additional cost to you.Return and Refund: If a resolution is not possible or if you prefer to return the sign, we will guide you through our return process. Please note that custom signs are generally non-refundable, but we strive to ensure satisfaction and will handle each case with attention to your specific circumstances. Your satisfaction is our priority, and we are committed to resolving any issues promptly.

Question 17

Do you offer refunds?

Accepted Answer

All Neonific sales are final. In the rare event that the sign arrives damaged/defective, with a typo, or the wrong color, we will replace the sign for you free of charge.

Question 18

What's your warranty policy?

Accepted Answer

We offer a 1-year warranty for all our custom led neon signs. Our warranty provides a guarantee against manufacturer defects on the electrical components. All our products are subject to robust quality control. It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. In the event that our products are damaged during delivery, please reach out to us immediately and we will offer a replacement at no cost to you.

Question 19

Do you offer extended warranty?

Accepted Answer

An extended warranty can be added to your products for an additional cost. Please get in touch for more information about extended warranties.

Question 20

How to maintain LED neon signs?

Accepted Answer

Maintaining your LED neon signs is crucial for their longevity and continued brilliance:Regularly dust your sign with a soft, dry cloth to prevent buildup. For more thorough cleaning, use a damp cloth with mild soap; avoid harsh chemicals or abrasive cleaners.Ensure the sign is turned off and unplugged during cleaning.Check connections periodically to ensure they are secure and not showing signs of wear. To conserve energy and extend the life of your sign, switch it off when not needed.Additionally, avoid placing the sign in direct sunlight, excessive moisture, or near heat sources to prevent damageThese maintenance tips will keep your LED neon sign looking vibrant and functioning effectively for years.

Question 21

What are the possible methods to install the LED neon signs?

Accepted Answer

Two methods are available. Installing LED neon signs is simple with a (1) Wall Mounting Kit for a secure wall display or a (2) Suspension Kit for an eye-catching hanging effect. Both methods ensure your sign shines brilliantly in its designated space.

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