At Neonific, our handcrafted LED neon signs blend charm with practicality, perfect for anyone seeking an eye-catching yet safe decor option. Here’s why our custom LED signs are a smart choice:

Certified: Our LED signs are legitimately certified by accredited laboratory to meet UL & CSA electrical safety standards. Our certification can be verified here. We take safety and compliance very seriously.

Cost-Effective: We offer premium quality at affordable prices, ensuring value for your investment.

Guaranteed Quality: Enjoy peace of mind with our one-year warranty on all indoor and outdoor signs.

Robust & Lightweight: Our advanced neon flex technology means our signs are more durable and lighter than traditional glass neon.

Eco-Friendly & Energy-Saving: With low energy needs and a lifespan exceeding 100,000 hours, our signs are as efficient as they are eco-conscious.

Child-Safe & Cool to Touch: LED tubes that stay cool and shatter-resistant ensure safety for all ages.

Hassle-Free Installation: Pre-drilled holes make wall mounting a breeze.

Effortless Upkeep: Our signs are sturdy and simple to maintain.

Versatile & Mobile: Ideal for weddings, events, home or business settings, or as a unique gift, our signs are designed to be conveniently portable.

Customizable Settings: With a remote control for power, brightness levels, flashing capabilities, and speed adjustments, you have complete control over your sign's look and feel.

Established in 2018, Neonific was one of the first companies worldwide to specialize in the creation of custom LED neon signs. Since then, we have served over 7,000 customers including the likes of Nike, RedBull, Lululemon and Yves Saint-Laurent.

Our express shipping partners, including FedEx, UPS, and DHL, deliver our products globally. We deliver our products typically within 8 to 12 business days upon order confirmation. Please note that while we strive to meet these delivery times, we cannot guarantee specific delivery dates due to potential unforeseen delays beyond our control.

Yes, we ship our products all over the globe. Free worldwide shipping for orders over $150.

Duties & Brokerage: Depending on your location, brokerage and duty charges may apply. We almost always pay these fees for our customers, however in some circumstances, you might end up with the unexpected bill. If this is the case, simply send us a photo proof of the duties amount at support@neonific.com with your order number and we will refund you the amount charged immediately. Here are the full details of our Shipping Policy.

The current lead time for orders is approximately 8 to 12 business days. After your order is confirmed, it takes 1 to 4 days to hand assemble the sign. Once completed, delivery takes an additional 3 to 8 business days. Please note, while we strive to deliver as quickly as possible, supply chain disruptions may occasionally extend these times. We cannot guarantee specific delivery dates due to factors beyond our control.

At Neonific, we strive to ensure that every customer is completely satisfied with their purchase. Here’s what you can do if your sign is broken or if the design isn’t what you expected:

Report the Issue:

Please contact our customer support team as soon as possible. You can reach us via email at support@neonific.com or through our customer service hotline. When you contact us, please provide your order number, a description of the issue, and any relevant photos that can help us understand the problem.

Broken Sign:

If your sign arrived damaged or stopped working, we will prioritize a repair or replacement. Our products come with a warranty that covers damage and functionality issues, so rest assured that we will resolve this quickly and efficiently.

Design Discrepancy:

If the design of the sign does not match what you approved or expected, please let us know. We will review your original order specifications and design proofs. If there is a discrepancy between your order and the final product, we will rectify it by either modifying the current sign or creating a new one at no additional cost to you.

Return and Refund:

If a resolution is not possible or if you prefer to return the sign, we will guide you through our return process. Please note that custom signs are generally non-refundable, but we strive to ensure satisfaction and will handle each case with attention to your specific circumstances.

Your satisfaction is our priority, and we are committed to resolving any issues promptly. 

All Neonific sales are final. In the rare event that the sign arrives damaged/defective, with a typo, or the wrong color, we will replace the sign for you free of charge.

We offer a 1-year warranty for all our custom led neon signs. Our warranty provides a guarantee against manufacturer defects on the electrical components. All our products are subject to robust quality control. It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. In the event that our products are damaged during delivery, please reach out to us immediately and we will offer a replacement at no cost to you.

An extended warranty can be added to your products for an additional cost. Please get in touch for more information about extended warranties.

Maintaining your LED neon signs is crucial for their longevity and continued brilliance:

• Regularly dust your sign with a soft, dry cloth to prevent buildup. For more thorough cleaning, use a damp cloth with mild soap; avoid harsh chemicals or abrasive cleaners.
• Ensure the sign is turned off and unplugged during cleaning.
• Check connections periodically to ensure they are secure and not showing signs of wear. 
• To conserve energy and extend the life of your sign, switch it off when not needed.
• Additionally, avoid placing the sign in direct sunlight, excessive moisture, or near heat sources to prevent damage

These maintenance tips will keep your LED neon sign looking vibrant and functioning effectively for years.

Two methods are available. Installing LED neon signs is simple with a (1) Wall Mounting Kit for a secure wall display or a (2) Suspension Kit for an eye-catching hanging effect. Both methods ensure your sign shines brilliantly in its designated space.

Yes, our signs are certified to ensure the highest standard of safety and quality. Our LED neon signs have undergone rigorous testing by independent laboratories and meet the strict requirements set forth by UL (Underwriters Laboratories) and CSA (Canadian Standards Association). These certifications are recognized symbols of reliability and compliance, confirming that our products are manufactured to North American safety standards by neutral third parties. This means you can trust that our neon signs are safe for both home and commercial use, providing peace of mind along with vibrant, energy-efficient lighting solutions. Whether for personal or professional spaces, our certified LED neon signs are built to shine brightly and safely. Our certification can be verified here.

Yes! Upon request, we can weatherproof our single-color or multi-color LED neon signs at extra charges so that they can be used in outdoor environments. Please note that however outdoor signs won't be equipped with dimmer nor remote control as those accessories can't be waterproofed. Our outdoor LED neon signs enjoy a 1-year warranty period.

We exclusively produce custom LED neon signs. LED neon signs utilize energy-efficient LEDs encased in flexible silicone, making them durable and safer than traditional glass neon signs, which are made from fragile glass tubes filled with neon or argon gas. LED signs are brighter, cost-effective to operate, and offer greater durability and color variety. They are easier to install and maintain, providing a more versatile and environmentally friendly option for modern lighting needs.

Neonific offers custom neon signs with standard backboard options at no extra charge: contoured ("cut-to-shape") ideal for cursive fonts, and rectangular for block fonts. Additionally, we provide a variety of backboard styles including stands and boxes, available in multiple colors and finishes such as mirrored or glitter. For a minimalistic approach, we also offer a hollow-out ("cut-to-letter") option for the least visible backing. For any special requests outside our regular offerings, please contact us to discuss availability. Our signs combine practical functionality with personalized style to enhance any setting.

The cost of Neonific's custom LED neon signs varies depending on size, design complexity, and customization options. Prices generally start at around $200 for basic models. For an accurate quote tailored to your specific design requirements, please submit your request for quote.

Our LED Neon comes in thicknesses of 6/8/9/10mm, with minimum letter heights of roughly 3-4 inches (7.6-10.2 cm) for standard fonts and 4-5 inches (10.2-12.7 cm) for cursive styles. For custom signs larger than 7 feet 8 inches by 3 feet 11 inches (2.34 m x 1.19 m), they will be produced on two or more backboards. This ensures safer shipping and helps us offer the best price, all while allowing for straightforward assembly. Contact us at support@neonific.com for 1-on-1 support. 

At Neonific, we offer free design services to all our customers. If you're looking for something unique, feel free to send us your own design and we'll work with you to bring it to life.